Frequently Asked Questions

Absolutely! Whether it’s a finished product or a custom design, simply send us:

• A description of your requirements,
• Reference photos, or
• Technical drawings (if available).

We’ll review your request and provide all necessary details. With us, you have the flexibility to develop and produce your own unique designs.

Our standard production lead time is 12-14 weeks for a 40ft HC container, starting from deposit confirmation. This applies to orders with approved samples, designs of normal complexity, and average order volumes. Projects with high SKU counts, custom tooling, or intricate designs may require additional time—we’ll provide a tailored timeline after reviewing your specifications.

Order Process:

1. Contact Us
Reach out to our team, and we’ll respond promptly.

2. Provide Details
Share the items and quantities you require.

3. Receive a Proforma Invoice
We’ll prepare a detailed quote with complete order information.

4. Confirm & Pay Deposit

• For Export Orders: A down payment (via USD or EUR bank transfer) is required.
• For Local Orders (Indonesia): Payment can be made in IDR.

5. Production & Updates
We’ll keep you updated with:

• Progress reports,
• Quality control checks,
• Delivery timelines.

6. Shipping & Final Payment
Once your order is ready, we’ll:

• Arrange freight forwarding (for export),
• Oversee packing and loading,
• Share shipping documents,
• Collect the final balance payment (in the agreed currency).

Rest assured, we’ll maintain close communication throughout the entire process.